📩 Ancient-StaffSupport

A powerful and modern ticket / staff support system for Minecraft servers, focused on ease of use for players and powerful management tools for staff.

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🚀 Features

👤 Player Features

• Create support tickets via GUI or commands
• Multiple ticket categories & priorities
• View active tickets
• View archived tickets
• Edit ticket message before it is claimed
• Clear GUI navigation (Back buttons, pages)
• Add additional messages to existing tickets
• Unified conversation view (player + staff)
• Full multi-language support (NL / EN)

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🛠 Staff Features

• Central Staff GUI to manage all tickets
• Claim / unclaim tickets
• Change ticket status:
  • OPEN
  • IN_PROGRESS
  • DONE
  • REJECTED
• Add staff notes (appended, never overwritten)
• Change ticket priority
• Archive / unarchive tickets
• Permanently delete tickets (archive-only)
• View archived tickets
• Built-in Staff Statistics GUI
• Staff statistics per staff member:
  • Claimed tickets
  • Closed (DONE)
  • Closed (REJECTED)
  • Archived
  • Unarchived
  • Deleted
• Staff heads show the actual player skin
• Supports LuckPerms prefix (colored)

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📊 Staff Statistics GUI

Accessible directly from the Staff GUI.

Hover over a staff member to see:

• 📌 Claimed tickets
• ✅ Closed (DONE)
• ❌ Closed (REJECTED)
• 📦 Archived
• ♻️ Unarchived
• 🗑 Deleted

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🧩 Ticket Conversations

• 💬 Player messages and staff notes are merged into one conversation
• 🕒 Automatically sorted by date & time
• 👤 Shows author, rank/prefix, date & time
• 🎨 Message text is always plain (no color abuse)
• 📖 Viewable in:
  • Chat (paged)
  • Written book

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🗃 Archive System

• Tickets can be archived instead of deleted
• Archived tickets:
  • Are hidden from normal lists
  • Can be reopened later
• Only staff with permission can:
  • Archive tickets
  • Unarchive tickets
  • Permanently delete archived tickets
• Players can view their own archived tickets

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🌍 Language System (IMPORTANT ⚠️)

🚨 IMPORTANT NOTICE

The plugin uses a language system.

If you want English instead of Dutch:

You MUST change the language setting in config.yml

Example:

language: EN

Otherwise, the plugin will default to Dutch (NL).

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🧾 Commands

👤 Player Commands

/staffhelp
/staffhelp create
/staffhelp tickets

🛠 Staff Commands

/staffbehandeling
/staffbehandeling reload

➡️ English command aliases are also supported.

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🔐 Permissions

👤 Player Permissions

ancientstaffsupport.use
→ Allows players to use /staffhelp

ancientstaffsupport.ticket.create
→ Create support tickets

ancientstaffsupport.ticket.view
→ View own tickets (including archived)

🛠 Staff Permissions

ancientstaffsupport.staff
→ Access staff GUI

ancientstaffsupport.staff.claim
→ Claim tickets

ancientstaffsupport.staff.status
→ Change ticket status (DONE / REJECTED)

ancientstaffsupport.staff.note
→ Add staff notes

ancientstaffsupport.staff.priority
→ Change ticket priority

ancientstaffsupport.staff.archive
→ Archive & unarchive tickets

ancientstaffsupport.staff.archive.delete
→ Permanently delete archived tickets

ancientstaffsupport.staff.stats
→ View Staff Statistics GUI

ancientstaffsupport.admin
→ Full access (recommended for admins)

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🔗 Integrations

• ✅ LuckPerms (prefix support)
• ✅ PlaceholderAPI
• ✅ Discord Webhooks (with role tagging support)

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⚙️ Configuration

• Fully configurable GUI texts
• Editable categories & priorities
• Language system (NL / EN)
• Discord webhook messages
• Permissions-based access

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🧩 Installation

1. Place the plugin in your /plugins folder
2. Restart the server
3. Configure config.yml
4. (Optional) Edit language files
5. Enjoy 🚀

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📝 Changelog Summary (v1.5.x)

• Unified ticket conversation system
• Archive system with restore & delete
• Staff statistics GUI
• Improved GUI navigation & UX
• Multi-message support for players & staff
• Fixed language issues & formatting bugs
• Cleaner GUIs without duplicate information

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❤️ Support

If you encounter issues or have feature requests, feel free to contact the developer.

Happy supporting! 🎉